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Contact us via our contact form or directly by email at info@equigallery.com.
Order & Delivery
Our delivery time is usually 5–8 business days, since every print is made especially for you. For custom orders or around holidays, it may occasionally take a little longer. As soon as your artwork is on its way, you'll receive a shipping confirmation with a tracking number so you can follow its progress at any time.
Once your order has shipped, we'll send you an email with your tracking number. You can use this number to follow the current status and estimated arrival of your artwork online. If you have any questions, we're happy to help at any time!
You can pay conveniently and securely with credit card, PayPal, Klarna, and instant bank transfer (Sofortüberweisung) — so you're sure to find the method that suits you best.
If your order doesn't arrive within the stated delivery window, please contact us via our contact form or by emailing info@equigallery.com. We'll look into the whereabouts of your delivery and offer a quick solution if needed.
Since every print is made individually for you, changes or cancellations after an order has been placed are unfortunately only possible in exceptional cases. Please get in touch with us as soon as possible if you'd like to make an adjustment or cancel — we'll see what we can do before production starts.
Shipping is calculated individually depending on the size and scope of the order. From €59 in order value, we offer free shipping. We work with reliable shipping partners like DHL to ensure fast and secure delivery. As soon as your order is on its way, you'll receive a shipping confirmation with a tracking number.
It's simple: browse the shop, choose your favorite motif and the right size, and add it to your cart. At checkout, enter your shipping address and payment method. Once your order is complete, you'll receive a confirmation by email, and we'll begin producing your artwork.
We carefully pack every print in a sturdy shipping sleeve or a reinforced shipping box to protect it as well as possible. If something does happen anyway, get in touch with us with photos of the damage — we'll find a solution!
Unfortunately, not (yet). At the moment, we only offer shipping within Germany.
If you're not home, your parcel will either be left with a neighbor or held for pickup at the nearest post office branch. You'll find all the details in the tracking information.
Returns & Exchanges
Yes, returns are possible, but we'd ask you to think it over carefully beforehand — whether the format and motif are really right for you. Every print and poster is made individually just for you and therefore can't simply be resold. So: a little planning helps you find the perfect artwork for your home and avoid unnecessary returns — good for you and the environment!
If you do want to send something back, we charge a return fee of €5.90, which is deducted from your refund amount. Please get in touch via our contact form or by emailing info@equigallery.com, and we'll let you know everything you need for the return.
That's annoying, of course, and it shouldn't happen! If your poster or print arrives damaged or creased, please send us photos of the product and the packaging along with your order number by email to info@equigallery.com.
We'll then arrange a replacement as quickly as possible so your artwork arrives in perfect condition.
Since every print and poster is made individually for you, an exchange is unfortunately not possible. That's why we'd ask you to pay close attention to size and motif when ordering — that way you'll find the perfect artwork for your home right away.
If you're unsure or have questions about a product, feel free to reach out to us beforehand. We're happy to help you make the right choice!
Product Questions
Our standard prints are not signed or limited unless this is explicitly noted on the product page. Special collections or limited runs may, however, include signed and limited editions.
Our posters and prints come unframed, so you're completely free to decide how you'd like to display them. Whether simple, modern, or in an eye-catching frame — you can match the look exactly to your style and interior
We offer our prints and posters in various sizes to suit different rooms and styles. If you'd like a specific size or a custom format, feel free to contact us. We'll check whether we can accommodate your request.
Yes, we also offer gift vouchers — the perfect gift for art and horse lovers! Our vouchers can easily be redeemed in the online shop and are valid for the entire range.
We place great importance on our prints closely matching the original images. Please note, however, that slight color variations are possible due to differences between screens. Our high-quality printing methods ensure your artwork arrives vivid and vibrant.
To enjoy your print for a long time, it's best not to hang it in direct sunlight to avoid fading. A high-quality frame or a mat can also help protect the print and extend its lifespan.
Sustainability matters to us. Our prints are produced on high-quality, environmentally friendly materials, and we make an effort to minimize packaging materials wherever possible. We rely on responsible printing methods that keep our ecological footprint as small as possible.
Our prints are produced on high-quality, durable paper using state-of-the-art printing techniques to ensure vivid colors and detail. The colors are UV-resistant, so your artwork stays in perfect condition even with light exposure over time.
Think about how much space you have for your artwork and where it will hang. As a rule of thumb: larger formats work great as a focal point in a room, while smaller formats are perfect for gallery walls or smaller spaces. If you're unsure, feel free to reach out — we're happy to advise you on the right size!
Yes, we occasionally offer discounts and special promotions. Sign up for our newsletter or follow us on social media @equi.gallery so you never miss a promotion.
Yes, you can enter a different delivery address at checkout and optionally add a personal message. We don't currently offer gift wrapping, though.
Our artworks look especially good in simple frames that keep the focus on the motif. Black, white, or wooden frames are timeless classics. Match the frame to your style and interior — whether modern, rustic, or classic.
On our product pages you'll find an overview of the available sizes. A practical tip: tape the size to the wall to test how the format works in the room. Alternatively, you can cut a piece of paper or cardboard to size and test it that way.
To stay informed about new collections and motifs, you can subscribe to our newsletter or follow us on Instagram and Facebook. That way you'll always be up to date and never miss a new release!
We don't currently offer personalized motifs. However, you can also book any of our photographers or artists for your own personal requests. Just get in touch with them directly.
Yes, we're always excited about interesting projects and collaborations. If you're interested, reach out via our contact form or by email. It's best to share a few details about your project so we can figure out together how we might work together!